Dispute Resolution

If you have a complaint or concern, Nexora Energy offers the following resolution process:

1. Raise the Issue: Email our support team at contact@nexoraenergy.net with details and any evidence.

2. Initial Response: You’ll receive acknowledgment within 5 business days and a proposed resolution within 14 business days.

3. Escalation: If unresolved, we may engage an independent ombudsman or refer to the ESC for mediation.

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We are committed to transparent, fair outcomes for all customers.